Frequently asked questions

You must reserve your place by calling us at 418 400-8080. You must do so no later than 2:00 p.m. on the working day before your trip. 

Warning: Our transport services are available from Monday to Friday, which means that if you require transport for Monday, you must book it before 2:00 p.m. on the preceding Friday. 

As soon as you know when you will need our transport services, you can make a booking.

At 2:00 p.m. on the working day preceding the desired departure date.

Warning: Our transport services are available from Monday to Friday, which means that if you require transport for Monday, you must book it before 2:00 p.m. on the preceding Friday. 

Yes, as soon as you know that you will no longer require our transport services, up to 60 minutes before the agreed pick-up time.

No. However, please notify us as soon as possible so that we have time to offer the vacant spot to another user.

Yes, you can book several regular or varied departures at the same time, however we only accept departures for the full week following your request. Send this request by email to info@mobilitecharlevoix.ca and you will receive confirmation of availability by return email.

The cost per trip is the same regardless of the route or type of vehicle assigned to you: $5.00 per trip (so $10.00 for a round trip).

You can pay the driver in cash (no change given, however), or with a valid ticket or pass.

We have at least one point of sale in a shop in each town of the two regional county municipalities we serve. Consult our list of points of sale on the Rates and purchase page for the addresses of these retailers.

Yes, if you interrupt your journey for any reason or for any length of time (for example, to run an errand).

No, if your journey is continuous and takes place in a single sequence without interruption.

Of course! Depending on your age group, ticket packages and monthly passes are available at discounted rates. Please refer to our price list on the Rates and purchase page for details.

This service is offered on a fixed schedule from 6:00 a.m. to 6:00 p.m., Monday to Friday, except on public holidays. To view the complete Inter RCM Circuit timetable, please visit the Between Central Cities – Inter RCM page.

No reservation is required to use this service. Simply arrive at your desired stop 10 minutes before the bus is due and have a valid ticket in hand or the exact fare in cash. 

You can purchase a 10-trip booklet at points of sale.

For individual tickets, you must pay in cash to the driver when boarding (no change given).

A transfer ticket for the Urban Circuit or Taxi Bus Circuit is free and distributed by the driver.

This service allows you to travel between the cities of Clermont, La Malbaie, and Baie-Saint-Paul. For greater flexibility, two routes are available daily: the Inter-Mount, which travels along Route 138, and the Inter-River, which follows Route 362.

See the Between central cities – Inter RCM page for a complete map.

The buses used for this service are equipped with dynamic geolocation devices. This means you can track the selected bus in real time directly from your smartphone or any other electronic device, either by visiting our website or downloading the Zen Bus app.

If you need to travel to a location not served by a nearby Inter RCM stop, please contact us at 418 400-8080 to check whether you can get there using the Urban Circuit, always subject to the availability and schedules of this service.

No, please consult our paratransit service or the Taxi-Bus Circuit instead. 

Available only by reservation, depending on schedules and availability, this flexible transportation service allows you to access institutions, shops, and services in the central city of your RCM, Monday to Friday (except on public holidays).

This transport service is available by reservation only. You must book no later than 2:00 p.m. on the working day before your trip. Please arrive at your boarding point 10 minutes before the agreed time and have a valid ticket or the exact amount in cash on hand. 

Warning: You have access to a single arrival point in the central city. If you wish to visit several locations during the day, you will need to coordinate everything with the Urban Circuit and pay for each trip.

To access the central city of the other RCM, you will need to coordinate with the Inter RCM Circuit and use the required transfer ticket.

You can purchase a 10-trip booklet at points of sale.

For individual tickets, you must pay in cash to the driver when boarding (no change given).

A transfer ticket for the Inter RCM Circuit or Urban Circuit is free and distributed by the driver.

7 different circuits are available:

Petite-Rivière Circuit – between Petite-Rivière-Saint-François and Baie-Saint-Paul

Saint-Urbain Circuit – between Saint-Urbain and Baie-Saint-Paul

Les Éboulements Circuit – between Saint-Irénée and Baie-Saint-Paul

L’Isle-aux-Coudres Circuit – between L’Isle-aux-Coudres and Saint-Joseph-de-la-Rive

Notre-Dame Circuit – between Notre-Dame-des-Monts and La Malbaie

Saint-Hilarion Circuit – between Saint-Hilarion and Baie-Saint-Paul or between Saint-Hilarion and La Malbaie/Clermont

Visit the Between central cities and towns – Taxi-Bus page for the complete map.

If you need to travel to a location not covered by the Taxi-Bus Circuit, please contact us at 418 400-8080 to check whether you can get there using the Urban Circuit, always subject to the availability and schedules of this service.

Yes, you can also have a look at our paratransit service.

Available only by reservation, depending on schedules and availability, this flexible transportation service allows you to access institutions, shops, and services in the central cities of Clermont/La Malbaie and Baie-Saint-Paul, Monday to Friday between 6:00 a.m. and 6:00 p.m. (except on public holidays).

This public transport service is available by reservation only. You must book your seat no later than 2:00 p.m. on the working day before your trip. Please arrive at your stop at least 10 minutes before the scheduled departure time and have either a valid ticket or the exact fare in cash on hand. 

Warning: You may book a seat and ride the bus as many times as you wish during the day. However, you will need to pay for each trip.

To access the central city of the other RCM, you will need to coordinate with the Inter RCM Circuit and use the required transfer ticket.

You can purchase a 10-trip booklet at points of sale.

For individual tickets, you must pay in cash to the driver when boarding (no change given).

This service allows you to easily travel within these central cities : Baie-Saint-Paul and Clermont/La Malbaie. Available upon request only, simply contact us to book your trip.

See the Within a central city – Urban page for the complete map.

If you need to travel to a location not covered by the Urban Circuit, please contact us at 418 400-8080 to check whether you can access it using one of our other circuits, always subject to availability and schedules of each circuit.

No, please consult our paratransit service or the Taxi-Bus Circuit instead. 

Persons with disabilities as defined by law have priority in using the paratransit service. However, as this service is also a form of public transport, persons who do not meet this criterion will still be accepted, according to availability.

As defined by law, people with disabilities and prioritised for paratransit are those “with a deficiency causing a significant and persistent disability, who are liable to encounter barriers in performing everyday activities. This disability must limit the person’s mobility, capacity or autonomy to such an extent that they would be unable to use regular public transport services”.

To verify your eligibility or register for the paratransit service, you must ask a healthcare professional to complete the form provided for this purpose.

The form can be downloaded here Paratransit service application form and you will also need to send it to us. For more details, please visit the Paratransit Service page.

Your application will be reviewed by the eligibility committee and must also be supported by the healthcare professionals involved in your case. You will receive a response regarding your eligibility within 45 working days following the reception of your application.

Yes. However, please note that priority for adapted transport will always be given to users who have received a favourable response to their application.

Yes, but please follow these guidelines in order to maximise the number of people allowed on public transport and also for safety reasons:

• The maximum number of carry-on bags and shopping bags is 2.
• Luggage and shopping bags must not have wheels.
• Bags must be arranged as follows: 
  • 1 on your knees
  • 1 at your feet
  • Never on a seat, even if it is free, or in the aisle of the vehicle
• No luggage may be placed in the trunk of a taxi-bus, except for child pushchairs that have been folded beforehand.
• Drivers are not permitted to handle or load luggage and pushchairs (except for the paratransit service).

• When weather and road conditions pose a risk to the safe operation of vehicles.
• When schools are closed. 
• When Route 138 or Route 362 are blocked, the Inter RCM service may be suspended.

On the morning of a storm, you will be informed of the suspension of transport services as early as 6:15 a.m. by consulting regional media (CIHO, Le Charlevoisien), by visiting our Facebook page or by calling us at 418-400-8080. In the event of suspension for the day, the welcome message will inform you as soon as the service is cancelled.

No. If in doubt, please give us a call. 

Even though we have our users’ phone numbers on file, it is impossible for us to reach everyone in time. We post the information as soon as possible on our usual networks, but it is your responsibility to check it. 

Yes. You can reach us between 8:00 a.m. and 4:00 p.m on working days.

Even though our transport services are suspended, the administrative office remains open. 

• If road conditions become unsuitable and/or if Mobilité Charlevoix considers that there is a risk to the safety of drivers and users, transport services will be suspended during the day. 
• If schools close during the day, we will also suspend our transport services.
• Mobilité Charlevoix issues a notice to regional media outlets (CIHO, Le Charlevoisien) on its Facebook page.
• The administrative office remains open and can be reached by phone until all vehicles have returned to their point of origin.

• Yes, Mobilité Charlevoix will do everything in its power to bring users back to their homes as soon as the closure notice is issued.
• Mobilité Charlevoix will change the time of the last departure of the day towards its point of origin, which will take place no later than 1.5 hours after the service interruption notice is issued. 
• The user is responsible for contacting Mobilité Charlevoix to arrange their trip back home.
• The user must notify Mobilité Charlevoix if they decide not to return home with our transport service (e.g. staying with a relative or a friend).